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Why ID Alarm® How ID Alarm® Works Security 
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FAQs
Q. If the member suspects a fraud in progress, how do they contact me? A. When you register for ID AlarmŽ, you are asked to designate a contact number for members to call to dispute a transaction or when an ID is flagged as high risk. Q. Can I send an alarm to an ID issued in a foreign country? A. Yes, ID issued in most countries is supported. Simply select the ID type, the Issuer and enter the ID number. If you do not see the ID listed you may submit a request to have the ID type and Issuer added to the list of supported IDs. Q. Why is ID AlarmŽ different from other fraud prevention services? A. Most fraud prevention services try to predict the likelihood that any given transaction is fraudulent without contacting the ID owner. Contacting the ID owner is the only way to know for sure if a fraud is occurring. Q. Do I need any custom equipment like card readers, scanners or special terminals to use ID AlarmŽ? A. No. To access basic online services, a computer, an Internet connection and a phone number is all that is required. High volume users will require a VPN connection to our network if they are running our optional API. Q. How much training is involved for employees? A. For web-based accounts very little training is involved. Using the service is very intuitive. There is also an online instruction guide detailing all functions and reports. You will need to establish internal guidelines and procedures for responding to fraud dispute calls and high-risk ID flags. Q. Is ID AlarmŽ compliant with privacy guidelines? A. Yes. We do not store personal information of consumers other than email addresses and phone numbers. These are passed to our subscribers with the express consent of consumers. Our service has been reviewed by the privacy commissioners of both the Canadian and Ontario governments. Q. Can I set up separate accounts for employees that are required to check ID? A. Yes, the master account administrator can add or remove accounts for an unlimited number of employees. Q. Can I have separate accounts for each branch? A. Yes, each branch can have a separate account administered by a branch manager or designated administrator. Q. Can you tell me about your community-based initiatives? A. Our research indicates that ID usage and potential fraud tends to follow a local pattern of concentration. Community based initiatives are designed to achieve high levels of adoption and effectiveness for local government, businesses, law enforcement and residents. Q. What languages does ID AlarmŽ support? A. Our web site and printed material is currently available in English only. Plans are underway to offer services in French. |
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